Order Process * Terms and Conditions

Your satisfaction is our primary concern and paramount to our company's success.
We guarantee personal approach to every order we receive . Any request for assistance is welcome and
available in the form of a complimentary appointment or telephone call.

please read carefully

Ready to Order? Please fill up request form, let Rimma know what product or service you are interested in. We are happy to discuss different design options for  your  project: wedding colors, wedding theme, your personal preferences, timelines etc
Order process
  1. Once the design options are finalized, order estimate will be e-mailed to you. 25% of your order total ( $100 minimum) as a deposit is required to begin the process. On orders with total less than $100.00 full deposit is required up front.
  2. A proof will be created and e-mailed to you for review and approval within 48 hours*. All necessary changes will be made until you are completely satisfied with printing layout.
  3. Upon your approval of final proof we immediately start the printing and assembling process. Remaining balance is due at this point.
  4. Your order will be completed and shipped within 3-6 weeks after final proof .

    * Projected time-frames are different when creation of a new handpainted artwork , graphic design are requested.
Invitations Samples Samples are available (for Invitations only) $15/set. Sample set includes Invitation, Reply card, Thank you card and envelopes. We'll mail the sample within 7 business days via USPS Priority Mail. Takes 3-5 bus.days within US and up to 14 days International-wide. Need sooner? let us know (additional charges for Express delivery may apply).
Minimum orders

We take personal approach with every order or request as we believe no special event is too small or too big, that is why there is no minimum quantity required. However, we ask for a minimum order of $50.00. Please contact Rimma with any questions.
Rush Orders Orders with production time of 3 weeks or less are treated as rush orders and subject to additional fees of $50 minimum. Each order is unique. Depending on type  and style of stationery you choose, some orders naturally can be processed in less than 3 weeks without additional charge. Please contact Rimma for more details.
Errors It is the customer's responsibility to make sure information provided to personalize and to customize your order such as names, time, dates, event details, etc. is absolutely correct and accurate. You must notify us about any error within 72 hours after receiving you order. If an error is your (client’s) mistake, correction of it (which is reproduction) will be made with the charge of the original amount for the item(s) plus shipping. If an error is made on our part we shall reprint and express ship those items to you at no cost.
Payments

we accept Visa , Master card, Discover, american Express

Payments are processed via PayPal (link will b e-mailed to you after the estimate) or by phone.
We accept cash (US Dollars), Visa, Master Card, American Express and Discover credit cards, Money Orders or US Bank Certified checks. Please note payment by check will result in delay of project until the customer's check has been received and processed through our financial institution (5-14 banks' business days). .
Shipping & Handling All orders are shipped via United States Postal Service Priority Mail. Upon your request, we can also ship FedEx, UPS or arrange for hand-delivery. Shipping is free on orders shipped within state of Hawaii (USA and Canada only). Shipments to Canada & Foreign Countries shall also be shipped via USPS Priority Mail, allow up to 14 business days for delivery since your package must pass through Customs. We recycle when ship.
Hawaii State Tax The Island of Maui (State of Hawaii) levies a 4.167% Gross Excise Tax on merchandise delivered to purchasers within the State of Hawaii. It is waived for purchasers outside the State of Hawaii.
Returns No returns or exchanges are accepted on customized/personalized items.
Privacy We value your trust and respect your privacy. Your sensitive information (such as credit card data, address, contact information), that is collected via our website is never shared with or sold to a third party. Protecting your information is our priority.
  We reserve the right to not accept orders
We reserve the right to change pricing and rules on no notice
Our contact information: Design Sensations LLC * Mail (only): 202 Mehani Circle, Kihei HI 96753 *
Phone: 808.281.4691* Fax (call before faxing): (808)874-5244 * E-Mail: Info@MyDesignSensations.com *
Owned and operated by Rimma Kamaeva T and Richard N. Murta